Return & Refund Policy
LOKAL AFRO FLIP GAME SERIES sells digital game products delivered electronically. Because digital files can be accessed immediately after purchase, refund eligibility is evaluated based on the circumstances below and applicable consumer law.
Eligible situations
A full or partial refund may be considered when there is a duplicate charge, confirmed payment but no delivery or entitlement, a verified technical defect that prevents reasonable use and cannot be remedied, an incorrect amount charged, or another situation where a refund is required by applicable law or the payment provider's rules.
Change-of-mind requests
Once a digital product has been successfully delivered or accessed, a simple change of mind is generally not a basis for refund unless applicable law requires otherwise. We will still review the circumstances of each request fairly.
How to request a refund
Use the customer support form and choose “Refund request.” Include the email used for the purchase, the order or transaction reference if available, and a short explanation of the issue. Do not send card numbers, PINs or one-time passwords.
Processing
Approved refunds are normally returned through the original payment method. Processing time depends on the payment provider, bank or e-wallet and may not be immediate after approval.
Technical support before refund
For compatibility or download problems, we may first offer a corrected file, updated build, download reset or reasonable troubleshooting where that can resolve the issue.
Consumer rights
This policy does not remove or limit rights that customers may have under applicable Philippine consumer law.